February 16, 2025

 

CSX is implementing measures to protect our employees, customers, and communities after severe storms have impacted parts of the South bringing heavy rain, flash flooding, and damaging winds. Our team is working diligently to ensure minimal service disruptions while maintaining the highest safety standards.

Customers with shipments through the CSX Southeast and Southwest regions should anticipate potential delays. If your local service needs change due to weather conditions, please reach out to your designated CSX contact.

Additionally, we are monitoring the mid-Atlantic and Northeast regions for winter storm conditions this week. CSX is prepared to implement storm plans if necessary, and further advisories will be issued as needed. Please monitor our Customer Advisories and the Intermodal-specific Real-Time Service Advisories for information on potential impacts.

For assistance with shipment inquiries, contact the CSX Customer Solutions team at 1-877-ShipCSX (1-877-744-7279). For Carload assistance, select option 2 from the sub-menu, then 1, 5 to connect with a representative. For Intermodal support, choose option 2 from the sub-menu, then 2, 2. You can also submit a Shipment Problem Resolution at www.shipcsx.com. 

Thank you for choosing CSX