October 9, 2024

 

CSX continues to prepare for Hurricane Milton, which is projected to make landfall on Florida’s Gulf Coast this evening, just south of Tampa. It is expected to maintain hurricane strength as it crosses central Florida on Thursday towards the Atlantic Ocean. The storm's impacts will likely extend across Florida and potentially affect southeastern Georgia and coastal South Carolina, with flash flooding, storm surges, strong winds, tornadoes, and the potential for historic damage. Our top priority is the safety of our employees, customers, and the communities we serve. 

In preparation for these impacts, CSX is implementing comprehensive safety protocols and preparing our network to ensure operational continuity. We have relocated all CSX locomotives and cars from low-lying areas in Tampa and rerouted them from areas expected to be affected. Operations will continue into and out of Waycross from north, east, and west directions. We have staged several trains at Baldwin, Florida, to be ready to run south once service is restored and will continue operating into and out of the intermodal ramps at Jacksonville.

Several support teams equipped with specialized, hi-rail capable track-hoes are strategically positioned for rapid response to anticipated downed trees and power outages in the Wildwood, Lakeland, and Tampa Subdivisions. Additionally, replacement gates are on standby, and over 300 generators are staged in Florida to support power restoration after the storm.

We will keep you informed of any developments or changes affecting our operations. Please monitor CSX Customer Advisories and Intermodal-specific Real-Time Service Advisories for updates, and notify your CSX contact of any site closures or changes in local service needs due to the weather.

For assistance, the CSX Customer Solutions team is available for information and questions regarding your shipments. Contact them at 1-877-ShipCSX (1-877-744-7279). For Carload assistance, select option 2, followed by 1, 5. For Intermodal assistance, choose 2, followed by 2, 2. Alternatively, submit a Shipment Problem Resolution request at www.shipcsx.com.