August 18, 2025

 

Please be advised that CSX is temporarily rerouting trains following a 28-car derailment on Sunday evening, August 17, in Enfield, North Carolina.
 
We have confirmed that there were no injuries, no hazardous materials were released, and there is no threat to the safety of the surrounding community. Safety remains our top priority, and we are conducting a thorough investigation to determine the cause of the incident.
 
Our team is working diligently to restore operations safely and efficiently. However, the timeline for full restoration has not yet been confirmed. We understand the inconvenience this may cause and sincerely appreciate your patience and understanding as we work through this process.
 
CSX is committed to keeping you informed and will provide updates as new information becomes available.
 
If you have any questions regarding your shipments, please contact our Customer Solutions team. They can be reached at 1-877-ShipCSX (1-877-744-7279). For Carload assistance, select option 2 from the sub-menu and then 1, 5 to speak with a representative. For Intermodal assistance, select 2 from the sub menu and then 2, 2 to converse with a representative. You may also submit a Shipment Problem Resolution request via www.shipcsx.com.