August 18, 2025

 

CSX Engineering teams are working diligently to restore the track following the derailment that occurred yesterday in Enfield, North Carolina. We are pleased to share that services are expected to resume by 9 p.m. this evening, with full restoration anticipated by midnight. However, please note that some delays may still occur as operations return to normal.

As previously confirmed, there were no injuries, no hazardous materials were released, and there is no threat to the safety of the surrounding community. Safety remains our top priority, and we continue to conduct a thorough investigation to determine the cause of the incident.

We sincerely appreciate your patience and understanding as we work to restore operations safely and efficiently. CSX is committed to keeping you informed and will provide further updates if necessary.

If you have any questions regarding your shipments, please contact our Customer Solutions team. They can be reached at 1-877-ShipCSX (1-877-744-7279). For Carload assistance, select option 2 from the sub-menu and then 1, 5 to speak with a representative. For Intermodal assistance, select 2 from the sub-menu and then 2, 2 to converse with a representative. You may also submit a Shipment Problem Resolution request via www.shipcsx.com.