January 6, 2025

 

CSX is preparing for the potential effects of Winter Storm Blair, which is forecast to move across the U.S. from the Midwest to the mid-Atlantic, bringing heavy snow and ice. Our team members are making certain that all necessary resources are in place to respond quickly and minimize potential disruptions.
 
To support safe and efficient service, customers are asked to please keep tracks and switches clear of snow and ice. This precaution can help prevent local service delays and ensure safe movement. For practical tips and guidance, please review the CSX Rail Safety Guide available on our website.

We will provide service updates as conditions evolve, if necessary. We encourage you to regularly check CSX Customer Advisories and Intermodal Real-Time Service Advisories for any changes or required actions. If your facility experiences closures or your service needs change due to the storm, please notify your CSX contact promptly.

The Customer Solutions team is available to offer details and answer questions regarding your shipments. Connect with the Customer Solutions team at 1-877-ShipCSX (1-877-744-7279). If you need Carload assistance, select option 2 from the sub-menu, followed by 1, 5 to talk to a representative. For Intermodal assistance, choose 2 from the sub-menu, followed by 2, 2 to converse with a representative. Alternatively, you can submit a Shipment Problem Resolution request via our website ww.shipcsx.com.