January 20, 2025

 

CSX is closely monitoring Winter Storm Enzo as it moves across the country, bringing ice and snow from Texas to Florida and throughout the southeast this week. Our top priority is the safety of our employees, customers, and the communities we serve.

To prepare for the storm, we are proactively implementing measures to minimize service disruptions while maintaining safe operations. Our dedicated team is working around the clock to ensure your shipments reach their destinations with as little impact as possible.

We will inform you of any updates or changes that may affect our operations. Please stay informed by checking our CSX Customer Advisories and Intermodal-specific Real-Time Service Advisories. Also make certain to notify your CSX contact of any site closures or changes in local service needs due to the weather.

If you have questions or need assistance, our Customer Solutions team is here to help. You can reach them at 1-877-ShipCSX (1-877-744-7279). If you need Carload assistance, select option 2 from the sub-menu, followed by 1, 5 to talk to a representative. For Intermodal assistance, choose 2 from the sub-menu, followed by 2, 2 to converse with a representative. Alternatively, you can submit a Shipment Problem Resolution request via our website www.shipcsx.com. 

Thank you for your partnership. We remain committed to supporting your business and ensuring safe, reliable service throughout Winter Storm Enzo.