June 18, 2026

 

Please be advised that CSX is closely monitoring Tropical Storm Arthur, which made landfall along the Texas coast and is expected to bring heavy rainfall, flash flooding, and severe thunderstorms across portions of the CSX Southeast Region through Friday.

To maintain safe operations and minimize service disruptions, we have proactively implemented contingency measures. Our dedicated team is taking action to ensure your shipments reach their destinations with as little impact as possible.

We will keep you informed of any updates or operational changes. For the latest information, please refer to our CSX Customer Advisories and Intermodal-specific Real-Time Service Advisories. If your facility experiences closures or changes in local service needs due to the weather, please notify your CSX contact as soon as possible so we can coordinate support and adjust plans accordingly.

For assistance with shipment inquiries, contact the CSX Customer Solutions team at 1-877-ShipCSX (1-877-744-7279). 

• For Carload assistance: Select option 2, then 1, then 5.
• For Intermodal assistance: Select option 2, then 2, then 2.

You may also submit a Shipment Problem Resolution request via our website: www.shipcsx.com.

Thank you for your partnership.