January 20, 2026

 

Please be advised that CSX is closely monitoring a severe winter storm expected to bring heavy snow and ice across the Plains to the mid-Atlantic in the coming days. This weather event may impact operations in our Southwest Region, including Evansville, Nashville, Chattanooga, and potentially as far south as Atlanta. Our team is proactively mobilizing resources to respond quickly and minimize any disruptions.
 
To help ensure safety and reduce the risk of local service delays, customers are asked to keep tracks and switches clear of snow and ice. Refer to the CSX Winter Safety video for helpful guidance.
 
CSX will provide service updates as storm conditions evolve. We encourage you to monitor our CSX Customer Advisories and Intermodal-specific Real-Time Service Advisories for any operational actions that may become necessary. 
 
If your site experiences closures or changes in service needs due to the storm, please notify your CSX contact promptly.

The Customer Solutions team is available to offer details and answer questions regarding your shipments. Connect with the Customer Solutions team at 1-877-ShipCSX (1-877-744-7279). If you need Carload assistance, select option 2 from the sub-menu, followed by 1, 5 to talk to a representative. For Intermodal assistance, choose 2 from the sub-menu, followed by 2, 2 to converse with a representative. Alternatively, you can submit a Shipment Problem Resolution request via our website www.shipcsx.com.

Thank you for your partnership.