February 17, 2025

 

CSX is committed to keeping you informed as we address the challenges brought by recent extreme weather events. On the heels of deadly flash flooding in the South, a powerful cross-country storm has brought plunging temperatures, ice, and snow, impacting operations across multiple regions.

The following areas have experienced disruptions due to downed power lines, affected switches, and other storm-related issues. However, our team is actively working to minimize service impacts.

• Northeast Region: Baltimore, Buffalo, Cumberland, Selkirk, and Syracuse, as well as Russell, KY to Hinton, KY.
• Midwest Region: Avon, Chicago, Cincinnati, and Louisville.
• Southwest Region: Bruceton, Memphis, Montgomery, and Nashville.
• Southern Region: Waycross is managing higher-than-normal traffic, which may cause some delays.

Ensuring the safety of our employees, customers, and communities remains our top priority as we work through these challenges. We will keep you informed of any changes that may affect our operations. Please stay updated by checking CSX Customer Advisories and Intermodal-specific Real-Time Service Advisories. Please be sure to also notify your CSX contact of any site closures or changes in local service needs due to the weather.

If you have questions or require assistance, our Customer Solutions team is here to help. You can reach them at 1-877-ShipCSX (1-877-744-7279). For Carload assistance, select option 2 from the sub-menu, then 1, 5 to connect with a representative. For Intermodal support, choose option 2 from the sub-menu, then 2, 2. You can also submit a Shipment Problem Resolution at www.shipcsx.com.

Thank you for your partnership.