Customers

CUSTOMER SERVICE ADVISORY

Released:  March 3, 2012

 

CSX experienced some operational issues overnight due to high winds and commercial power outages in Ohio, Kentucky, Tennessee, Georgia and Alabama. The weather was part of a broad, severe system moving through these regions late yesterday and last night.
 
All train service has been restored. In most cases, delays of fewer than 6 hours will result in minimal, if any, impact on customers’ shipments.
 
Customers can contact the Customer Service Center via ShipCSX’s problem resolution tool or by calling 1-877-SHIPCSX, prompts 5, then 6.