Customers

Both Tracks Re-Opened in Northwest Indiana

January 9, 2012 – 9 a.m. – Both tracks have re-opened in Northwest Indiana between Chicago and Garrett, Indiana, but trains continue to operate slowly through the site of Friday’s derailment near Portage, Indiana.

Customers with traffic over this line should continue to expect residual delays as CSX works through the congestion and backlogged traffic, and completes train re-routes.

Customers with questions regarding specific shipments should access the Problem Resolution tool via ShipCSX.com or contact the Customer Service Center at 1-877-ShipCSX and select prompt 5, then prompt 6.