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Contact CSX

To contact CSX for non-emergency issues, use TellCSX.

Report an Emergency: 1-800-232-0144

Report any issue that risks the safety of any person immediately. Be prepared to tell us your name, location and what you observed.

Corporate Headquarters

500 Water Street, 15th Floor
Jacksonville, FL 32202
904-359-3200

CSX Transportation, Inc.

500 Water Street
Jacksonville, FL 32202
904-359-3100

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Trains Running at Lynchburg


CSX crews continue to make progress restoring the Lynchburg derailment site. Rail operations resumed just after 9 p.m. last night allowing some cars involved in the derailment to be re-railed and moved. Over the next day or two, product will be removed from the remaining cars. Once complete, those cars will then be moved out safely.

The company appreciates the patience of neighbors and businesses impacted, and is working closely with safety officials to secure the site and allow affected businesses to resume operations as soon as possible.

In coordination with federal, state and local environmental authorities, CSX also is continuing its comprehensive environmental assessment and protection effort. Anyone who needs information or assistance related to the derailment can call 1-877-TELL CSX (1-877-835-5279) or the Center for Toxicology and Environmental Health at(434) 442-4642, for any health or environmental related concerns.

The National Transportation Safety Board (NTSB) is leading the investigation into the cause of the derailment on-scene. CSX is cooperating in this investigation.