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Contact CSX

To contact CSX for non-emergency issues, use TellCSX.

Report an Emergency: 1-800-232-0144

Report any issue that risks the safety of any person immediately. Be prepared to tell us your name, location and what you observed.

Corporate Headquarters

500 Water Street, 15th Floor
Jacksonville, FL 32202
904-359-3200

CSX Transportation, Inc.

500 Water Street
Jacksonville, FL 32202
904-359-3100

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Service Bulletin - Tropical Storm Ida Update


Released: Nov 11, 2009

CSX crews have been able to restore service and resume normal operations after the high winds, rain and flooding associated with Tropical Storm Ida.

Our trains have resumed normal scheduled operations. Eastbound interchanges from the KCS, CN, BN and UP (via New Orleans) are current. Westbound interchange service to these carriers has resumed and we will be current by the end of this week on all cars that were staged east of Ida's projected path.

For more specific information, contact the CSX Customer Service Center via ShipCSX's Problem Resolution Tool or by calling 1-877-ShipCSX (1-877-744-7279), prompt #5, then prompt #6. Intermodal customers needing more information can call 1-800-542-2754, prompt #2.