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Contact CSX

To contact CSX for non-emergency issues, use TellCSX.

Report an Emergency: 1-800-232-0144

Report any issue that risks the safety of any person immediately. Be prepared to tell us your name, location and what you observed.

Corporate Headquarters

500 Water Street, 15th Floor
Jacksonville, FL 32202
904-359-3200

CSX Transportation, Inc.

500 Water Street
Jacksonville, FL 32202
904-359-3100

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Customer Service Bulletin - Sandy Update


CSX’s network that was impacted by Sandy earlier this week is fully restored, though trains in the Northeast continue to operate slowly due to commercial power outages and some issues on connecting rail carriers. All embargoes on all traffic are lifted except for intermodal shipments to Elizabeth Marine Terminal, Port Newark Container Terminal and New York Container Terminal, which are not yet operational.

Customers should continue to expect delays of at least 72 hours for traffic operating near or through the region as a backlog of traffic held out of the storm-impacted area is worked off and customers gradually come back on line. In addition, commercial power outages continue to result in slower operations over some routes.

For more information on shipments, customers can contact the CSX Customer Service Center via ShipCSX’s Problem Resolution Tool or by calling 1-877-ShipCSX (1-877-744-7279), prompt #5, then prompt #6. Intermodal customers should call 1-800-542-2754, prompt #2.