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CSX  At CSX, we believe it starts with the customer. Learn how rail can serve your business needs.http://bit.ly/2jAK9e5

 

 

 
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Contact CSX

To contact CSX for non-emergency issues, use TellCSX.

Report an Emergency: 1-800-232-0144

Report any issue that risks the safety of any person immediately. Be prepared to tell us your name, location and what you observed.

Corporate Headquarters

500 Water Street, 15th Floor
Jacksonville, FL 32202
904-359-3200

CSX Transportation, Inc.

500 Water Street
Jacksonville, FL 32202
904-359-3100

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Customer Service Advisory - CSX Prepares for Additional Harsh Weather in the Northeast


CSX is preparing for two arctic cold fronts that are expected to hit New England and the Northeast beginning Thursday and continuing through the weekend, with initial projections calling for moderate snowfall and strong winds. Winter contingency plans remain in effect, including maintenance and snow removal  equipment in position for rapid response as necessary, switch heaters strategically located across the network, and other actions designed to maintain operations as long as it is safe to do so. Customers should be prepared for potential delays up to 24 to 48 hours. CSX continues to monitor both low pressure zones and will provide further updates to customers as more information becomes available. 

Customers with questions about shipments can contact the Customer Service Center via www.shipcsx.com or by calling 1-877-ShipCSX (1-877-744-7279) options 5, 6. Customers can sign up to automatically receive service advisory notifications on ShipCSX.