CSX Customer Advisory – CSX Monitors Hurricane Matthew

September 30, 2016
 
CSX is taking precautionary measures to protect employees, rail traffic and infrastructure from potential risks if Hurricane Matthew makes landfall in southern Florida and along the Atlantic east coast in the coming days. At this time, it is not known the level of impact the hurricane will have on CSX operations, but its path and intensity are being closely monitored as we take steps to prepare for any potential effects on our network. All necessary actions will be taken as conditions warrant, including relocation of personnel, and rerouting rail cars and locomotives out of areas in the projected path of the hurricane.  
 
Customers with freight moving through impacted areas may experience delays. CSX is available to work with customers to provide the latest ETA and routing information to best accommodate requests and mitigate anticipated delays. Further updates will be provided as CSX operations continues to monitor conditions and carefully evaluate any extenuating developments.   
 
The CSX Customer Service team is available 24/7 to field any questions should customers need more details. Customers with questions about shipments can contact the Customer Service Center for assistance at 1-877-ShipCSX (1-877-744-7279), option 5, then 6 or via www.shipcsx.com. Customers can sign up on ShipCSX to automatically receive service advisory notifications.
 
Thank you for your business. We are here to help should you need logistics solutions to get your products to market.