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Contact CSX

To contact CSX for non-emergency issues, use TellCSX.

Report an Emergency: 1-800-232-0144

Report any issue that risks the safety of any person immediately. Be prepared to tell us your name, location and what you observed.

Corporate Headquarters

500 Water Street, 15th Floor
Jacksonville, FL 32202
904-359-3200

CSX Transportation, Inc.

500 Water Street
Jacksonville, FL 32202
904-359-3100

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Offline Events Coming to ShipCSX Parameter Trace and Event Notification Reports


Released: Mar 19, 2010

Beginning Monday, March 22, ShipCSX Parameter Trace and Event Notification carload reports will have offline event information available. Offline event information should begin reporting at noon.

This new enhancement will allow you to see events:

  • reported by another carrier prior to CSX receiving a car at interchange.

  • reported by another carrier after CSX interchanges a car to them.


  • CSX must be party to the route in order to see offline event information for traffic.

    Please contact an E-Business Professional at 1-877-744-7279 options 2, 1, for questions.