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Contact CSX

To contact CSX for non-emergency issues, use TellCSX.

Report an Emergency: 1-800-232-0144

Report any issue that risks the safety of any person immediately. Be prepared to tell us your name, location and what you observed.

Corporate Headquarters

500 Water Street, 15th Floor
Jacksonville, FL 32202
904-359-3200

CSX Transportation, Inc.

500 Water Street
Jacksonville, FL 32202
904-359-3100

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CSX to Provide One Day of Demurrage Relief during the Labor Day Holiday


Released: Aug 26, 2009

During the Labor Day holiday, CSX is giving one day of demurrage relief. All merchandise traffic covered by the CSXT 8100 Tariff will get one additional unloading credit provided for September 7, 2009. The September billing statements will reflect the demurrage relief.

Holiday Reminders

Watch for notices on CSX.com or ShipCSX for any further updates and details on the service plan over the Labor Day holiday period. For all other service matters, contact Customer Service at 1-877-ShipCSX (1-877-744-7279), prompts 5 and 6.