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To contact CSX for non-emergency issues, use TellCSX.

Report an Emergency: 1-800-232-0144

Report any issue that risks the safety of any person immediately. Be prepared to tell us your name, location and what you observed.

Corporate Headquarters

500 Water Street, 15th Floor
Jacksonville, FL 32202
904-359-3200

CSX Transportation, Inc.

500 Water Street
Jacksonville, FL 32202
904-359-3100

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CSX Updates Status of Storm Recovery


August 29, 3 p.m. -- Working as safely and rapidly as possible, CSX continues to recover from the impact of Hurricane Irene in the Mid-Atlantic and Northeast regions. The company’s freight operations are moving steadily toward full recovery, and commuter train service in the Washington, D.C., and Boston areas was restored on Monday.

The company is continuing to work through power outages, localized flooding and debris on tracks, which is slowing some freight operations. Many signals and highway crossing warning devices are being powered temporarily by generators until commercial power can be restored.  While flood waters are receding in many parts of the CSX network impacted by the storm, flooding in New York and New Jersey remains a significant obstacle.  Crews and materials, including rock ballast, are on hand for necessary repairs as quickly as possible.

The company’s Curtis Bay export pier in Baltimore resumed operations on Sunday, while export piers served by CSX at Newport News are expected to resume operations today or tomorrow. Eastbound intermodal traffic was held temporarily in Chicago until receivers are able to take deliveries. At this time, no intermodal trains are operating out of Boston; Kearny, Little Ferry, and North Bergen, N.J.; Philadelphia; or Springfield, Mass.  However, intermodal terminals serving those locations are open and will resume rail service as tracks are restored.  TRANSFLO terminals in the affected area are also back in operation. 

Customers should contact the Customer Service Center via ShipCSX’s Problem Resolution tool or by calling 1-877-SHIPCSX, prompts 5, then 6.  Intermodal customers should contact customer service at 1-800-542-2754 or a sales representative.

Future storm updates will be posted to CSX.com, ShipCSX, and the company intranet, as well as on Facebook and Twitter.