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Contact CSX

To contact CSX for non-emergency issues, use TellCSX.

Report an Emergency: 1-800-232-0144

Report any issue that risks the safety of any person immediately. Be prepared to tell us your name, location and what you observed.

Corporate Headquarters

500 Water Street, 15th Floor
Jacksonville, FL 32202
904-359-3200

CSX Transportation, Inc.

500 Water Street
Jacksonville, FL 32202
904-359-3100

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CSX Police, Security Re-Accreditation Process Includes Call-in Sessions: Police Chief Urges Communities to Participate


JACKSONVILLE, Fla. – August 17, 2012 – CSX’s police and security team will meet with representatives of the Commission on Accreditation for Law Enforcement Agencies Inc. (CALEA) as part of re-accreditation in law enforcement standards.

Currently, the CSX Police Department is the only U.S. based freight railroad police department to have met the more than 450 required best practice standards.

The re-accreditation process includes headquarters and field visits, and public access telephone call-in sessions during which people are invited to comment on their perceptions of CSX's police activities and the company's Public Safety Coordination Center.

“We invite the public to call in and participate in this process,” said Jackie Litzinger, CSX chief of police. “We are very proud of our team, and very interested in what the communities in which we operate and serve have to say about our program.”

Like other major railroads, CSX operates its own certified police force with commissioned railroad police officers to maintain the safety and security of the public and the freight entrusted to the railroad. The CSX Police Department has officers responsible for partnerships with police and public safety agencies in 23 states.

In addition to its traditional law enforcement duties, the police department also includes several specialty units including rapid response, environmental crimes, cargo theft and canine teams.

The re-accreditation includes a detailed review by CALEA representatives of strategic plans, human resources, equipment, evidence and property control, training, investigative procedures, and communications, among other areas.

The public is welcome to call in, toll-free at (877) 541-8531 from 2 to 4 p.m., Wednesday, Aug. 29, to comment on CSX law enforcement activities.

In addition, CSX Public Safety Coordination Center, which handles incoming calls for emergency incidents, will host a separate public call-in session on Tuesday, Aug. 21 between 1 to 3 p.m. by calling in toll-free at (877) 541-8532. The center is staffed by specially trained personnel who can communicate quickly with company police officers and all critical company functions, government security agencies and first responders. Last year, the team managed nearly 300,000 calls.

About CSX

CSX Corporation, based in Jacksonville, Fla., is one of the nation’s leading transportation companies, providing rail, intermodal and rail-to-truck transload services. CSX’s network spans approximately 21,000 miles, with service to 23 eastern states, the District of Columbia and two Canadian provinces. CSX’s network connects more than 240 short line railroads and more than 70 ocean, river, and lake ports. More information about CSX Corporation and its subsidiaries is available at www.csx.com. Like us on Facebook (http://www.facebook.com/OfficialCSX) and follow us on Twitter (http://twitter.com/CSX).

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Contact:

Carla Groleau
1 (877) TELL-CSX