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Contact CSX

To contact CSX for non-emergency issues, use TellCSX.

Report an Emergency: 1-800-232-0144

Report any issue that risks the safety of any person immediately. Be prepared to tell us your name, location and what you observed.

Corporate Headquarters

500 Water Street, 15th Floor
Jacksonville, FL 32202
904-359-3200

CSX Transportation, Inc.

500 Water Street
Jacksonville, FL 32202
904-359-3100

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CSX Opens Community Outreach Center for West Virginia Derailment


CSX has established a community outreach center to address community needs as a result of the train derailment in Mount Carbon, West Virginia.  The center which will respond to affected residents and businesses is located in the Glass-in Riverside Room at the Glen Ferris Inn, US Route 60, Glen Ferris, WV  25090.  CSX representatives will be on hand to handle all issues related to inconveniences caused by the evacuation.

The center will be open starting Tuesday, February 17 from 8:00 am ET through 8:00 pm ET until further notice and hours will be extended as needed.  CSX has secured a number of hotel rooms for displaced residents and those addresses are available by calling 1-877-TellCSX (835-5279). The immediate concern is to provide residents who have been evacuated from their homes with safe and warm housing for their families.  Once the work week commences, any business loss matters will be addressed as quickly as possible when the breadth of the impact can be assessed.

CSX continues to coordinate with first responders and investigative agencies to assess the needs of the community.

Further updates will be provided as more information becomes available.