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To contact CSX for non-emergency issues, use TellCSX.

Report an Emergency: 1-800-232-0144

Report any issue that risks the safety of any person immediately. Be prepared to tell us your name, location and what you observed.

Corporate Headquarters

500 Water Street, 15th Floor
Jacksonville, FL 32202
904-359-3200

CSX Transportation, Inc.

500 Water Street
Jacksonville, FL 32202
904-359-3100

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CSX Launches Industry's First On-Demand Mobile Application to Enhance Railroad Incident Response


JACKSONVILLE, Fla. – September 11, 2014 – As part of its ongoing focus on community emergency preparedness and training, CSX is introducing a new mobile information system which will enhance first responders’ ability to access train and cargo information in real time via their mobile devices. 

The new program, CSX Operation Respond, will provide firefighters, police officers and other emergency responders with easy mobile access to critical information that supports safe and accurate response to emergencies, helping to protect both communities and responders themselves. The new program is a collaborative product of the Operation Respond Institute, an industry leader in providing real-time rail information, and CSX’s public safety and technology teams.

“CSX Operation Respond, the first program of its kind among Class I railroads, is an important new component of our continuing efforts to advance the company’s first priority: the safety of communities, employees and customers’ freight,” said Skip Elliott, vice president, public safety, health and environment. “The CSX team is consistently focused on working with partners like the Operation Respond Institute to provide timely access to critical information, and this tool was developed in response to feedback from our partners across our network.” 

CSX Operation Respond allows first responders to securely access information about hazardous materials being transported by any individual CSX train using their wireless devices, laptops or desktop computers. In addition to a graphically displayed train list that allows emergency responders to quickly locate and identify the contents of rail cars carrying hazardous materials, CSX Operation Respond provides emergency responders with a portfolio of other useful information designed to assist when responding to a rail-related transportation emergency.

The availability of CSX Operation Respond builds on CSX’s longstanding commitment to communicate with, collaborate with and train first responder organizations, including local fire, police and emergency services units. The company also leverages the power of technology for timely information-sharing through its SecureNOW program, which gives key federal, state and local security partner agencies access to near real-time information about CSX trains. 

In addition, in 2014 CSX has already trained more than 1,300 first responders from more than 250 agencies through its Safety Train: Energy Preparedness Program, which focuses on providing specialized hands-on training for rail-related hazardous materials incidents. The Safety Train builds on a comprehensive CSX first responder training program that includes hands-on sessions at the company’s hazmat training center in Atlanta, Ga. and the Association of American Railroads emergency response training center in Pueblo, Colo. CSX also provides classroom training at local fire stations, conducts exercises and table-top drills, and offers web-based and self-study courses.

For more information about CSX’s commitment to safety and community collaboration, visit www.csxcsr.com.

About CSX
CSX, based in Jacksonville, Florida, is a premier transportation company. It provides rail, intermodal and rail-to-truck transload services and solutions to customers across a broad array of markets, including energy, industrial, construction, agricultural, and consumer products. For more than 185 years, CSX has played a critical role in the nation's economic expansion and industrial development. Its network connects every major metropolitan area in the eastern United States, where nearly two-thirds of the nation's population resides. It also links more than 240 short-line railroads and more than 70 ocean, river and lake ports with major population centers and small farming towns alike. More information about CSX Corporation and its subsidiaries is available at www.csx.com. Like us on Facebook (http://www.facebook.com/OfficialCSX) and follow us on Twitter (http://twitter.com/CSX).

Contact: 
Melanie Cost
904-359-1702