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Contact CSX

To contact CSX for non-emergency issues, use TellCSX.

Report an Emergency: 1-800-232-0144

Report any issue that risks the safety of any person immediately. Be prepared to tell us your name, location and what you observed.

Corporate Headquarters

500 Water Street, 15th Floor
Jacksonville, FL 32202
904-359-3200

CSX Transportation, Inc.

500 Water Street
Jacksonville, FL 32202
904-359-3100

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10:15 p.m., Monday, February 16, 2015: CSX Responds to West Virginia Derailment


CSX teams continue to work with first responders and federal, state and local officials on the derailment this afternoon of an oil train near Mount Carbon, West Virginia. This evening, CSX personnel and agencies are continuing their assessment to determine the number of cars derailed and resulting oil loss. The company is working to contain oil found in a creek that runs parallel to CSX tracks, and water utilities on the nearby Kanawha River are taking precautions. Fires around some of the cars will be allowed to burn out.

CSX teams also are working to deploy environmental protective and monitoring measures on land, air and in the Kanawha River.  The company also is working with public officials and investigative agencies to address their needs.

CSX is working with the Red Cross and other relief organizations to address residents’ needs, taking into account winter storm conditions. The company will open a Community Outreach Center starting Tuesday, February 17, from 8 a.m. to 8 p.m. EST, and CSX has secured a number of hotel rooms for displaced residents, who can obtain hotel addresses and other information by calling 1-877-TellCSX (1-877-835-5279).

The train consisted of two locomotives and 109 rail cars and was traveling from North Dakota to Yorktown, Va.  All of the oil cars were the CPC 1232 models.

One person was being treated for possible respiratory problems, but no other injuries were reported. The cause of the derailment is under investigation.

Additional updates will be provided as more information is available.