Former employees of CSX will have access to Direct Access for 60 days following their separation to view and update pay and personal information. For assistance beyond this period, please contact the CSX Employee Service Center at 1-800-633-4045.
Former employees eligible for CSX Retiree Benefits can continue using Direct Access to manage benefit elections. Follow the instructions below to reset your password if needed.
If you do not receive the email, push notification or phone verification, contact the CSX Employee Service Center at 1-800-633-4045. A representative will update your contact information in the system so that you can receive the verification at the appropriate email or phone number.
If when attempting to change your password you receive an error message, contact the CSX Service Desk at 1-800-CHESSIE (1-800-243-7743) for further assistance.