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Contact CSX

To contact CSX for non-emergency issues, use TellCSX.

Report an Emergency: 1-800-232-0144

Report any issue that risks the safety of any person immediately. Be prepared to tell us your name, location and what you observed.

Corporate Headquarters

500 Water Street, 15th Floor
Jacksonville, FL 32202
904-359-3200

CSX Transportation, Inc.

500 Water Street
Jacksonville, FL 32202
904-359-3100

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Employee Testimonials


One in five CSX employees has served in the military.
Here's what some of them have to say:

Marc E. Newsome
ETCS/SS, USN Retired
Signal Maintainer, Selkirk, N.Y.

I had the unique opportunity to ride a caboose all over the country as one of my military tours of duty. After working with railroad employees, I decided that when I retired in 2006 from the United States Naval Submarine Service I would seek employment with a Class I railroad.

After researching the various Class I's, I came to the conclusion that CSX was my railroad. Of course, it didn't hurt that CSX used to run by my childhood home in Georgia. I sent my resume to corporate headquarters, and a military recruiter contacted me. He first wanted to steer me to a signal manager position, which did not interest me, since I firmly believe that the best leaders/managers come from the ranks. So, he was able to match my electrical/electronics training to my current job as a signal maintainer.

I must say that I have absolutely no regrets about choosing CSX as my employer. I was pleasantly surprised by the technology used by modern railroads and I learn something new every day. My signal supervisor and division engineer (both are former military) are a pleasure to work for. My fellow signal maintainers are all professionals who take pride in their jobs. The pay and opportunities for advancement that CSX offers are rare in corporate America.

CSX is a company that is mission-oriented and goal-driven, which made it an easy switch from my former employer. Railroad careers are similar to many military careers and I would highly recommend life as a railroader to any top-performing member of the United States armed services.
 
John D. Gipe
Senior Enlisted Advisor to the Assistant Secretary of Defense for Reserve Affairs
CSX Locomotive Engineer

As a CSX employee and member of the Army National Guard, I had my usual drill weekends, required training and an occasional short stint in response to natural disasters, but prior to September 11, I had never been deployed. Today things are drastically different. I have been on active duty continuously for the last 9 years and I am not alone. There are thousands of National Guard and Reserve members who have been called to duty multiple times.

The law that protects members of the reserve says that employers must hold an employee's position or offer a comparable position when they return. That is it -- nothing more. However, CSX has supported each of the more than 500 CSX employees who have been deployed, with benefits that go far beyond what is required by law.

Why do more than is required? Because CSX knows that supporting the military and the citizen soldier means the continuing ability to pursue the American dream. It means its employees can raise their children with freedoms unmatched in the history of civilization. And it means that as a corporation, it will continue to draw military veterans - people with the skills and intangibles that make them great employees.
 
Tony Arigo
U.S. Marine Corps
Mechanical General Foreman, Martinsburg, W. Va.

Recently I was asked about my transition from the military to a civilian career with CSX. Mine was a rather seamless and pleasant transition, due to the many similarities between military and railroad life.

The biggest similarity is how the many departments and crafts work together to accomplish a common goal. The rail industry is a dynamic, around-the-clock operation just like the military. CSX, much like the military, has a large infrastructure where anyone with drive and determination has the opportunity to succeed. CSX gave me all the tools I needed to start my career, and to constantly improve myself and my career.

When I attended the military Transition Assistance Classes, the instructor told us that the average individual leaving the military would change jobs three times before finding satisfaction in a career. I have been with CSX for almost 7 years, and I have worked my way from a Machinist to a General Foreman. CSX was my first career choice out of the military and it very well may be my last.