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Contact CSX

To contact CSX for non-emergency issues, use TellCSX.

Report an Emergency: 1-800-232-0144

Report any issue that risks the safety of any person immediately. Be prepared to tell us your name, location and what you observed.

Corporate Headquarters

500 Water Street, 15th Floor
Jacksonville, FL 32202
904-359-3200

CSX Transportation, Inc.

500 Water Street
Jacksonville, FL 32202
904-359-3100

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Transportation


The Transportation Department is responsible for managing the actual movement of goods from point A to point B. This involves bringing the trains into the yard, switching the cars, reorganizing the trains, and coordinating train movement to the next stop. This department consists primarily of union employees with non-union employees managing the overall process. The Transportation (Trainmaster) Management Trainee developmental plan is in place to prepare the trainee for a position as a Transportation Manager/Trainmaster.

A Manager/Trainmaster's responsibilities include but are not limited to:

  • Develop and communicate daily tactical plan to contract employees for management of the terminal/yard and local resources to achieve the  operating plan within budget.
  • Resolve daily resource (power, crew) issues to stay on or recover to the operating plan.
  • Proactively communicate customer issues and respond to service inquiries by interacting with Customer Service Operations.
  • Attend customer meetings with representatives from Sales and Marketing.
  • Develop new relationships to define service requirements.
  • Address service performance issues for existing customers.
  • Monitor attendance and disciplinary matters for contract employees.

Requirements:

At minimum, a Bachelor's degree is required, preferably in Logistics, Transportation, Engineering or Business. Applicants should demonstrate prior leadership and management skills, project execution, problem solving and communication skills, as well as a desire to work outdoors. Candidates must be willing to relocate. This position calls for flexibility to work weekends, holidays, swing shifts, evenings and on-call duty, as well as for the use of protective gear, including hard-hat and steel-toed boots.