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Contact CSX

To contact CSX for non-emergency issues, use TellCSX.

Report an Emergency: 1-800-232-0144

Report any issue that risks the safety of any person immediately. Be prepared to tell us your name, location and what you observed.

Corporate Headquarters

500 Water Street, 15th Floor
Jacksonville, FL 32202
904-359-3200

CSX Transportation, Inc.

500 Water Street
Jacksonville, FL 32202
904-359-3100

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Police Department


The Police Department Leadership Development Program (LDP) is a 12-month program designed to develop our future CSX Special Agents. The program includes extensive field and classroom-based training on topics that include the CSXT network, operations and core values.

The CSX Police Department is responsible for ensuring the protection and safety of all employees, customers, public and pedestrians on CSX Transportation (CSXT) property. They protect shipments entrusted to CSXT against theft and vandalism, investigate crimes on or against the railroad, participate in public safety activities (including Operations Lifesaver), support the general mission of the police department, prevent crime, and protect the interests of CSX.

Upon successful completion of the 12-month program, Police Department LDP associates will be placed in a Special Agent role at one of any of our geographic locations across the CSX network.

Job Summary: Complete a training program which combines CSX Core Values with learning to ensure the protection and safety of all employees, customers, public and pedestrians while on or about CSX Transportation (CSXT) property. Training centers focus on providing you with experience protecting our national strategic rail network while learning the CSXT network and operations. Trainees will protect shipments entrusted to CSXT against theft and vandalism, investigate crimes on or against the railroad, participate in public safety activities (including Operations Lifesaver), support the general mission of the police department, and learn how to prevent crime and protect the interests of CSX. Upon successful completion of the 12-month program, the trainees are placed in a Special Agent role at any geographic location with a business need in the CSX network.