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Contact CSX

To contact CSX for non-emergency issues, use TellCSX.

Report an Emergency: 1-800-232-0144

Report any issue that risks the safety of any person immediately. Be prepared to tell us your name, location and what you observed.

Corporate Headquarters

500 Water Street, 15th Floor
Jacksonville, FL 32202
904-359-3200

CSX Transportation, Inc.

500 Water Street
Jacksonville, FL 32202
904-359-3100

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Operating Rules


CSXT Operating Rule 106

CSX Operating Rulebook:
Rule 106 (Rule G)

106 - Drugs and Alcohol (Rule G)

106.1 The illegal possession or use of a drug, narcotic, or other substance that affects alertness, coordination, reaction, response, or safety is prohibited both on and off duty.

106.2 An employee shall neither report for duty nor perform service while under the influence of nor Use while on duty or on CSX property any drug, medication, prescription medication, or other substance that will in any way adversely affect the employee’s alertness, coordination, reaction, response, or safety.

106.3 Employees are prohibited from possessing, using, or being under the influence of alcoholic beverages or intoxicants when:
a. Reporting for duty, or
b. On duty, or
c. On CSX property, or
d. Occupying facilities provided by CSX.

CSXT Operating Rule 104

CSX Operating Rulebook:
Rules 104.1 (former GR3) & 104.3

104 - Employee Behavior

104.1 When on duty, employees must:
1. Devote themselves exclusively to the service of CSX,
2. Assist and cooperate with other employees,
3. Perform duties in a safe and efficient manner that prevents unnecessary delay to customers,
4. Promptly report violations of the rules or special instructions to a supervisor, and
5. Take the safe course when conditions are not covered by rule.

104.3 The following behaviors are prohibited while on duty, on CSX property, or while occupying facilities provided by CSX:
a. Boisterous, profane, or vulgar language; or
b. Altercations; or
c. Practical jokes or horseplay; or
d. Carelessness, incompetence, or willful neglect of duties; or
e. Behavior that endangers life or property.

CSX Safeway GS-2

CSX Safeway: GS-2 Substance Abuse

GS-2. Substance Abuse

Employees reporting for duty, on duty, on CSXT property or occupying facilities provided by CSXT are prohibited from having in their possession, using, or being under the influence of alcoholic beverages or intoxicants.

Employees shall neither report for duty nor perform service while under the influence of, nor use while on duty or on CSXT property, any drug, medication, or other substance, including prescribed medication that will in any way adversely affect the employees’ alertness, coordination, reaction, response or safety.

The illegal use and/or possession of a drug, narcotic or other substance that affects alertness, coordination, reaction, response or safety is prohibited while on or off duty.