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To contact CSX for non-emergency issues, use TellCSX.

Report an Emergency: 1-800-232-0144

Report any issue that risks the safety of any person immediately. Be prepared to tell us your name, location and what you observed.

Corporate Headquarters

500 Water Street, 15th Floor
Jacksonville, FL 32202
904-359-3200

CSX Transportation, Inc.

500 Water Street
Jacksonville, FL 32202
904-359-3100

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Carbon Disclosure Project


CSX has an aggressive goal to decrease greenhouse gas emissions intensity by 6 to 8 percent by 2020. Supply chain partners play a critical role in helping CSX reach that achievement.   

CSX began participating in the Carbon Disclosure Project (CDP) Supply Chain in 2013 to help expand the company’s understanding of its carbon footprint up and down the supply chain.  

CDP Supply Chain provides a platform for CSX to collect business-critical climate data from key suppliers, and thereby better measure climate impacts and risks associated with the company’s supply chain. It also helps CSX and suppliers increase collaboration on sustainability programs throughout the year. 

CSX also participates in CDP’s annual climate reports that measure performance and disclosure. By making climate data available on CDP’s accessible, well-recognized, transparent platform, CSX can help its customers, investors and suppliers make more informed decisions about their own risks and identify opportunities for collaboration to decrease the total carbon footprint.  

In 2015, CSX was one of five U.S. industrial companies and the only railroad company to be included in the Climate A List 2015 on CDP’s Global Performance Report. The company also received a score of 100 – the highest score an organization can receive – for its disclosure, putting CSX on the S&P Climate Disclosure Leadership Index.