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To contact CSX for non-emergency issues, use TellCSX.

Report an Emergency: 1-800-232-0144

Report any issue that risks the safety of any person immediately. Be prepared to tell us your name, location and what you observed.

Corporate Headquarters

500 Water Street, 15th Floor
Jacksonville, FL 32202
904-359-3200

CSX Transportation, Inc.

500 Water Street
Jacksonville, FL 32202
904-359-3100

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In The Spotlight


CSX Recognized on Corporate Equality Index

CSX was recognized on December 5, 2016, in the Human Rights Campaign Foundation’s 2017 Corporate Equality Index (CEI), achieving a score of 95 out of 100. 

“CSX believes that the results our people deliver create incredible value to our economy and communities, so we strive to create an inclusive environment that motivates each employee to contribute the best of his or her ability,” said Diana Sorfleet, Chief Human Resources and Chief Diversity Officer. “The diversity of our workforce has never been greater, and, with an evolving marketplace and ever advanced technologies, our commitment to employee excellence will continue to drive our success.”

CSX received high scores for its policies, benefits, and commitment to diversity and cultural competency. Highlights include: 

  • Equivalent spousal benefits policies, which includes parity access to health, relocation, and retirement resources and coverage for transgender treatment.
  • Mandatory supervisor competency training and resources, such as seminars on unconscious bias and professionalism, demonstrating commitment to diversity.  
  • Business Resource Groups, which are employee-driven groups that support the company’s diversity, inclusion and engagement strategy. One example, the Equality Alliance Inclusion Group, works within CSX and the community to cultivate a culture where people of all sexual orientations and gender identities feel safe and valued.
  • Inclusive Corporate Giving Guidelines, which focus philanthropic giving on organizations that do not discriminate on the basis of race, religion, age, gender, sexual orientation, gender identity, national origin, disability, veteran status, marital status, or other factors. 

The 2017 CEI surveyed a total of 1,043 businesses in the report, which evaluates LGBT-related policies and practices including non-discrimination workplace protections, domestic partner benefits, transgender-inclusive health care benefits, competency programs, and public engagement with the LGBT community. This year marks the 15th edition of the report.