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officialcsx  What better way to celebrate the life & accomplishments of Martin Luther King Jr. than to give back to your community? Check out #TeamCSX proudly volunteering in the Jacksonville community in honor of #MLKDay#CSXCommunity#Service

 

 

 


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CSX New Year's Day is the ultimate tomorrow as we begin a new year. Tell us your New Year's resolution!

 
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Contact CSX

To contact CSX for non-emergency issues, use TellCSX.

Report an Emergency: 1-800-232-0144

Report any issue that risks the safety of any person immediately. Be prepared to tell us your name, location and what you observed.

Corporate Headquarters

500 Water Street, 15th Floor
Jacksonville, FL 32202
904-359-3200

CSX Transportation, Inc.

500 Water Street
Jacksonville, FL 32202
904-359-3100

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Business Performance & Governance


Business results have kept CSX resilient for its nearly 190 year history. From on-time destinations to shareholder gains, performance is monitored through a variety of measurements – and solid governance is needed at its foundation.

In 2015, a responsible and collaborative approach allowed the company to improve operating income and deliver strong financial results, despite significant losses in coal. This includes achieving the company’s first sub-70 operating ratio. 

CSX continues to invest in communication and technology to improve the customer experience. The company regularly meets with its Customer Advisory Council to gain service insights, and promotes a collaborative approach to business, called Service Excellence, to keep customers satisfied.

Suppliers also play a key role in CSX’s performance. CSX monitors suppliers using a segmentation process based on criticality, risk, and spend. It also gives suppliers of all sizes an equal opportunity to compete for business; in 2015, CSX’s diverse spend was more than $132 million.  

Ultimately, CSX supports America’s rail infrastructure on both sides of the life cycle: maintaining and growing strategic projects, as well as determining the safest, best use of rail resources after they are no longer needed in an area due to the relocation of customers, when demand decreases or they reach the end of their useful life. Watch this video to learn more about how unused rail lines can become parks, such as the iconic High Line in New York City.

To learn more information about financial performance, ethics, cybersecurity, and business risk management, view the Business Performance & Governance section of the 2015 Corporate Social Responsibility Report. 

Business Performance & Governance Downloads

CSX issues an annual Corporate Responsibility Report to outline our approach, provide an update on the economic, workforce, environmental and social impacts over the last year, and track progress against goals. We believe sustainability and responsibility benefit all of our stakeholders. Download the report to learn more about how we operate and who we are.