Business results have kept CSX resilient for its nearly 190 year history. From on-time destinations to shareholder gains, performance is monitored through a variety of measurements – and solid governance is needed at its foundation.
In 2015, a responsible and collaborative approach allowed the company to improve operating income and deliver strong financial results, despite significant losses in coal. This includes achieving the company’s first sub-70 operating ratio.
CSX continues to invest in communication and technology to improve the customer experience. The company regularly meets with its Customer Advisory Council to gain service insights, and promotes a collaborative approach to business, called Service Excellence, to keep customers satisfied.
Suppliers also play a key role in CSX’s performance. CSX monitors suppliers using a segmentation process based on criticality, risk, and spend. It also gives suppliers of all sizes an equal opportunity to compete for business; in 2015, CSX’s diverse spend was more than $132 million.
Ultimately, CSX supports America’s rail infrastructure on both sides of the life cycle: maintaining and growing strategic projects, as well as determining the safest, best use of rail resources after they are no longer needed in an area due to the relocation of customers, when demand decreases or they reach the end of their useful life. Watch this video to learn more about how unused rail lines can become parks, such as the iconic High Line in New York City.
To learn more information about financial performance, ethics, cybersecurity, and business risk management, view the Business Performance & Governance section of the 2015 Corporate Social Responsibility Report.