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Contact CSX

To contact CSX for non-emergency issues, use TellCSX.

Report an Emergency: 1-800-232-0144

Report any issue that risks the safety of any person immediately. Be prepared to tell us your name, location and what you observed.

Corporate Headquarters

500 Water Street, 15th Floor
Jacksonville, FL 32202
904-359-3200

CSX Transportation, Inc.

500 Water Street
Jacksonville, FL 32202
904-359-3100

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Key Service Measures


Performance Measurement Presentations  

Below are the weekly performance measure presentations that CSX has prepared for the Surface Transportation Board (STB). 

 

Historical Performance Data 

Below is a link to a downloadable version of performance measures data, including Train Velocity (2016 and 2017 YTD), Terminal Dwell (2016 and 2017 YTD) and Cars Online (2017 YTD). 


Methodology

CSX Transportation is committed to measuring the right things, the right way, to ensure we're focusing on the right areas of our business to drive service improvements and deliver service excellence.

We have changed the way we calculate several key performance measures to maximize their usefulness to driving performance improvement. View a summary of methodology updates. 

 

Definitions and FAQs

Read definitions and Frequently Asked Questions regarding the measurements and process for reporting performance.