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Contact CSX

To contact CSX for non-emergency issues, use TellCSX.

Report an Emergency: 1-800-232-0144

Report any issue that risks the safety of any person immediately. Be prepared to tell us your name, location and what you observed.

Corporate Headquarters

500 Water Street, 15th Floor
Jacksonville, FL 32202

CSX Transportation, Inc.

500 Water Street
Jacksonville, FL 32202


Frequently Asked Questions

Who is CSX’s transfer agent and registrar?

Broadridge Corporate Issuer Solutions, Inc. serves as the transfer agent and registrar for CSX Corporation. Contact information for Broadridge is as follows:

Broadridge Corporate Issuer Solutions, Inc.
P.O. Box 1342, Brentwood, NY 11717
Phone: 1-800-521-5571

Does CSX have a direct stock purchase and dividend reinvestment plan?

Yes, CSX offers a direct stock purchase plan through which you can purchase CSX common stock and reinvest cash dividends. You can review the plan brochure and download an enrollment form by clicking here. You may also call Broadridge Corporate Issuer Solutions at 1-800-521-5571 or visit their website at If you are calling from outside the U.S., call 1-204-285-0874. Their hours of operation are Monday through Friday, 7 a.m. to 7 p.m. Eastern Time.

How can I find out about stock held in brokerage accounts?

When a broker holds your stock, it is usually registered in the broker's name, or "street name." CSX does not know the identity of individual shareholders who hold stock in this manner. We know only that a broker holds a certain number of shares that may be for any number of customers. Also, you will receive dividend payments, annual reports and proxy materials through your broker. Please notify your broker, not Broadridge Corporate Issuer Solutions, if you wish to eliminate unwanted, duplicate mailings.

How can I buy, sell or transfer my stock?

If you are interested in any of these transactions, contact Broadridge Corporate Issuer Solutions at 1-800-521-5571, or 1-204-285-0874 outside the U.S. You may also visit their website at

What should I do if my stock certificates are lost or stolen?

If your stock certificates are lost, stolen or in some way destroyed, notify Broadridge Corporate Issuer Solutions immediately.

Who should I contact regarding the CSX Stock Option Plan?

Merrill Lynch can assist you with questions regarding the CSX Stock Option Plan.

Why do I receive multiple dividend checks and duplicate mailings?

Some shareholders hold stock on CSX records in similar but different names (e.g. John A. Smith and J.A. Smith). When this occurs, we are required to create separate accounts for each name. Although the mailing addresses are the same, we are required to mail separate dividend checks to each account.

How do I consolidate multiple accounts?

If you want to consolidate separate accounts into one account, call Broadridge Corporate Issuer Solutions at (800) 521-5571 to request the necessary forms and instructions. When accounts are consolidated, it may be necessary to reissue stock certificates.

When does CSX pay dividends and what is the payment history?

CSX pays quarterly dividends on its common stock on or about the 15th of March, June, September and December, when declared by the board of directors to shareholders of record approximately three weeks earlier. CSX offers direct deposit of dividends to shareholders who request it. If you would like direct deposit of your dividends, please notify Broadridge Corporate Issuer Solutions. You may also visit their website at

Click here to view our dividend payment history.

What if I do not receive my dividend check?

If you do not receive your dividend check within 10 business days after the payment date or if your check is lost or destroyed, notify Broadridge Corporate Issuer Solutions so payment on the check can be stopped and a replacement issued.

What is the history of stock splits for CSX Corporation?

(See FAQs about the stock split.)

CSX Corporation has had four stock splits since November 3, 1980, the first trading day as CSX:
6/15/2011 – 3 for 1 stock split
8/15/2006 - 2 for 1 stock split
12/21/1995 - 2 for 1 stock split
10/25/1983 - 3 for 1 stock split

What is the ticker symbol and stock exchange for CSX Corporation?

CSX Corporation is traded on Nasdaq under the ticker symbol "CSX".

Will I receive a 1099-DIV even if my dividends were reinvested?

If your total dividends for the year were $10 or more, you will receive a 1099-DIV and the dividend amount will be reported to the IRS. If your total dividends for the year were under $10 and you did not have withholding, a 1099-DIV was not prepared. If there was any tax withholding, a 1099-DIV was produced and will be reported to the IRS. If you have any concerns regarding this matter, please contact your financial advisor or tax accountant.

How can I obtain a W-8BEN or W-9 form?

Contact Broadridge Corporate Issuer Solutions 1-800-521-5571, or 1-204-285-0874 outside the U.S. to have the W-8BEN (W-9) form sent to you. You may also visit their website at

Can I receive my Annual Report and Proxy electronically?

Yes. Please go to the CSX Open Enrollment site at:

Does CSX have a shareholder rights plan?

CSX no longer has a shareholder rights plan. The Board of Directors approved an amendment to accelerate the expiration date of rights under CSX Corporation's shareholder rights plan to October 10, 2003. This action effectively terminated the shareholder rights plan on October 10, 2003.