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Contact CSX

To contact CSX for non-emergency issues, use TellCSX.

Report an Emergency: 1-800-232-0144

Report any issue that risks the safety of any person immediately. Be prepared to tell us your name, location and what you observed.

Corporate Headquarters

500 Water Street, 15th Floor
Jacksonville, FL 32202
904-359-3200

CSX Transportation, Inc.

500 Water Street
Jacksonville, FL 32202
904-359-3100

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Code of Ethics


Code of Ethics (PDF)

The Right Way: How You Get There Matters
CSX Code of Ethics

A Message from Our President and Chief Executive Officer

Dear CSX Colleague,

Integrity. Transparency. Respect. The basics of ethical behavior aren’t complicated, but business situations can be. We all have times when we need clear guidelines to point us in the right direction. That’s why the CSX Code of Ethics is essential reading for every employee and business partner.

Our colleagues, our customers, our shareholders and the public need to know they can count on us to consistently do the right thing — to properly handle the tremendous responsibility that has been placed in our hands. Whether we’re operating equipment, meeting with customers, communicating with investors or making decisions that could impact the safety of communities, we must hold ourselves accountable to the highest ethical standards.

If the right course is not clear, pick up this booklet to learn about the resources available to you. And if you see questionable behavior, speak up by reporting the situation to a supervisor or by calling the CSX Ethics Help Line. It’s your obligation, and retaliation will not be tolerated by this company against anyone who makes a good-faith report about a known or suspected violation.

In the time that I have been with CSX, one of my strongest impressions has been the commitment of our people to conducting themselves in the best interest of the company, and that always means acting with integrity. I expect employees to continue building on this vital CSX commitment.

E. Hunter Harrison

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Our Vision:

To be the safest, most progressive North American railroad, relentless in the pursuit of customer and employee excellence.

Our Purpose:

To capitalize on the efficiency of rail transportation to serve America.

Our Core Values:

  • It Starts with the Customer
    • Reliable service is our key to growth.
    • Grow by understanding and meeting needs.
    • Become easier to do business with.
    • Own their problems – win their business.
  • People Make the Difference
    • Every employee engaged and adding value.
    • Emphasis on professional and personal growth.
    • Expect a lot – have fun – celebrate success.
    • Treat each other with respect and dignity.
  • Safety is a Way of Life
    • Live safely for your family.
    • Take time to be safe.
    • Look out for each other.
    • Safety affects customers.
  • Fact-Based
    • Use customer-based performance measures.
    • Fix the problem, not its symptoms.
    • Improve performance with facts.
    • Validate – don’t speculate.
  • Right Results, Right Way
    • Reward our shareholders.
    • Be a positive influence on communities and the environment.
    • How you get there matters.
    • Avoid fault-fixing.

Want to learn more? Visit the Employee Gateway or www.csx.com.

Contents

Meeting Our Responsibilities – Applying Our Core Values

Our Responsibilities to One Another

Our Responsibilities to Our Business Partners

Our Responsibilities to Protect Information and Assets

Our Responsibilities to Comply with the Law

Our Responsibilities to Our Neighbors

Important Contacts