Code of Ethics (PDF)
Act With Integrity: Always Do the Right Things
A Message from our President and Chief Executive Officer
Dear CSX Colleague,
Integrity. Transparency. Respect. The basics of ethical behavior aren’t complicated, but business situations can be. We all have times when we need clear guidelines to point us in the right direction. That’s why the CSX Code of Ethics is essential reading for every employee and business partner.
Our colleagues, our customers, our shareholders and the public need to know they can count on us to consistently do the right thing — to properly handle the tremendous responsibility that has been placed in our hands. Whether we’re meeting with customers, communicating with investors or making decisions that impact the safety of our teammates and communities, we must hold ourselves accountable to our company’s high ethical standards.
If the right course is not clear, pick up this booklet to learn about the resources available to you. And if you see questionable behavior,speak up by reporting the situation to a supervisor or by calling the CSX Ethics Help Line.
It’s your obligation under the Code, and retaliation will not be tolerated by this company against anyone who makes a good faith report about a known or suspected Code violation.
From the day I joined CSX, one of my strongest impressions has been your commitment to consistently conducting yourselves in the best interests of the company. People are the foundation of CSX, and your personal integrity and respect for your coworkers are vital building blocks for ensuring our company’s long-term success.
James M. Foote
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The CSX Guiding Principles
The Guiding Principles are the core tenets of how CSX runs an effective railroad – one that meets customers’ needs, makes a profit and provides a safe and rewarding work environment for employees.
IMPROVE CUSTOMER SERVICE
Do what we say we are going to do. Know your customer and understand how you can drive value. Proactively communicate at all times including when we cannot meet our commitments.
Eliminate unnecessary steps that add complexity and costs.
OPTIMIZE ASSET UTILIZATION
Do more with less by maximizing the value of our assets through increased transit speed and lower dwell.
Maintain 100% compliance with safety and operating rules 100% of the time to protect our employees, our customers’ freight, and the communities in which we operate.
VALUE AND DEVELOP EMPLOYEES
Act with integrity, make sure employees know what is expected of them and reward them when they do the right things, and always strive to get better.
Meeting Our Responsibilities – Applying The Guiding Principles
Our Responsibilities to One Another
Our Responsibilities to Our Business Partners
Our Responsibilities to Protect Information and Assets
Our Responsibilities to Comply with the Law
Our Responsibilities to Our Neighbors