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Important Contacts


Issues or Concerns: Contact: Contact Information:

Actual or suspected misconduct,questions, or concerns about ethics and compliance matters, or employment discrimination or harassment.

CSX Ethics Helpline and Website

Call toll-free:
800-737-1663
(available 24 hours a day, 7 days a week) 
 
Or go online:
https://secure.ethicspoint.com/domain/media/en/gui/26907/index.html

Employee service center to answer questions related to employee policies, career opportunities, training classes, benefits, compensation and leaves of absence.

CSXConnect

Call toll-free:
800-633-4045
 

Or send an e-mail to:
CSXConnect@csx.com

The EAP is available to assist employees with psychological problems, anxiety or depression, relationship problems, substance abuse, work-related concerns, stress or critical incidents.

Employee Assistance Program (EAP)

Call toll-free:
800-657-3366
(available 24 hours day, 7 days a week)

Federal affairs, legislation, lobbying, and regulations or questions related to state or local ethics and lobbying compliance.

Government and State Relations

For federal level issues, call:
202-626-4927 
 

For state or local level issues, call:
904-366-5005

Human Resources-related issues and concerns, including employment discrimination or harassment.

Human Resources

Contact the Human Resources Business Partner for your department.

Accounting, financial reporting, internal controls or auditing matters. Also to discuss potential fraud-related issues, ethics issues or Code of Ethics questions.

Internal Audit & Compliance

For accounting, financial reporting, internal controls or auditing matters, contact:
 
Vice President Internal Audit & Compliance
500 Water Street, C901
Jacksonville, FL 32202
904-359-3350
 
Or send an e-mail to:
InternalAuditandCompliance@csx.com 
 
For ethics and fraud-related issues:
Director-Internal Investigations
904-366-4774

Questions from the investment community, security analysts, or portfolio managers.

Investor Relations

904-359-2255
 

Or send an e-mail to:
InvestorRelations@csx.com

Advice or to report written or oral requests by government agencies for information or the receipt of a subpoena from a government agency.

Law Department

legalpapersintake@csx.com

Media and public relations questions, concerns or issues.

Media Relations

877-TellCSX or 877-835-5279
 

After hours, call:
855-955-6397
 

Or send an e-mail to:
TellCSX@csx.com

Railroad emergencies, including blocked crossings or track, crossing accidents, crossing signal problems, spills and materials releases, theft, vandalism, trespassing or unsafe employee driving.

Public Safety Coordination Center (PSCC)

800-232-0144
(available 24 hours a day, 7 days a week)

Customer inquiries regarding ordering cars or tracking cars and shipments.

ShipCSX

877-744-7279

Security of CSX computer information or resources, or possible virus infections.  Technology Service Desk 

RNX 279-1111
800-243-7743 

Non-emergency public issues and complaints, including general environmental inquiries, rough crossings, operations issues, property management inquiries, rail fan requests and public safety concerns.

TellCSX

TellCSX 877-TellCSX or 877-835-5279
 

Or send an e-mail to:
TellCSX@csx.com

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