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Contact CSX

To contact CSX for non-emergency issues, use TellCSX.

Report an Emergency: 1-800-232-0144

Report any issue that risks the safety of any person immediately. Be prepared to tell us your name, location and what you observed.

Corporate Headquarters

500 Water Street, 15th Floor
Jacksonville, FL 32202
904-359-3200

CSX Transportation, Inc.

500 Water Street
Jacksonville, FL 32202
904-359-3100

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Hurricane Irma Information


CSX Monitoring Impact of Irma

CSX assessment and recovery efforts from the extensive impact of Hurricane Irma are currently underway. The storm has weakened to become a tropical storm and is forecast to diminish further as it continues through the Southeast. Several areas remain without commercial power and continue to have flooding associated with storm surge and downed trees. CSX engineering crews are assessing the full impact on network infrastructure across impacted regions where and when it is safe to do so.

Information for customers

9/14/2017 UPDATE: CSX Transportation engineering crews continue to work 24/7 to restore service from the aftermath of Hurricane Irma. The network is now operational into Tampa, FL. 

RESTORATION SCHEDULE:

  • Tampa, FL to Miami, FL:  Further access into Tampa and Miami is dependent on state rail (Tri Rail) which is not yet able to restore service due to lack of power to road crossings.  Additional progress on this route may be available tomorrow, Friday, September 15th. 
  • Okeechobee, FL:  We are running a train for customers into the area tomorrow, Friday, September 15th.
  • Jacksonville, FL to Orlando, FL:  The route is still being evaluated with the repair timetable to be determined.  A progress report on this route may be available tomorrow, Friday, September 15th.

Further updates will be provided as impacted lines return to normal operation.  In the meantime, CSX representatives are available to customers to discuss alternatives.

The CSX Customer Service team is available 24/7 to field any questions should customers need more details. Customers with questions about shipments can contact the Customer Service Center for assistance at 1-877-ShipCSX (1-877-744-7279), option 5, then 6 or via www.shipcsx.com.  Customers can sign up on ShipCSX to automatically receive service advisory notifications.

Information for employees

CSX downtown Jacksonville offices will reopen Wednesday, September 13. Employees who are unable to report to work should contact their supervisors. Please check your CSX email for additional information and post-storm resources.

 

CSX employees in Florida and along the eastern seaboard are urged to keep informed and heed the directives of state and local officials in their areas. CSX has a system for sending emergency notifications to employees in Jacksonville and some field locations. If your information is correct in the CSX system, you will automatically receive updates via company phone and email. Please refer to internal employee resources for more information. 

Emergency preparedness

We encourage everyone in potentially affected areas to prepare now for severe weather and monitor the storm's progress. The American Red Cross offers a free Emergency Alerts & Notifications App with weather monitoring and preparation content.

 

 

For additional information on how to prepare for an emergency, visit:

Ready.gov Hurricane Preparedness

American Red Cross - Hurricane Safety

Weather information

Hurricane Irma is currently a major hurricane that could have a devastating impact in the form of damaging winds and flooding. Conditions can change quickly; for the latest information please monitor your local news as well as official bulletins and forecasts from national organizations.

National Weather Service

National Hurricane Center

 

 

Images courtesy of the National Weather Service