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CSX  At CSX, we believe it starts with the customer. Learn how rail can serve your business needs.http://bit.ly/2jAK9e5

 

 

 
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Contact CSX

To contact CSX for non-emergency issues, use TellCSX.

Report an Emergency: 1-800-232-0144

Report any issue that risks the safety of any person immediately. Be prepared to tell us your name, location and what you observed.

Corporate Headquarters

500 Water Street, 15th Floor
Jacksonville, FL 32202
904-359-3200

CSX Transportation, Inc.

500 Water Street
Jacksonville, FL 32202
904-359-3100

MORE CONTACT INFO

New Customers


Would you like to ship your product by rail? Let us help you find a warehouse that meets your needs.

Click here (PDF) to download information on how to incorporate a warehouse into your supply chain.

To start shipping your product on rail, you should:
  • Refer to the New to CSX or Rail information.
  • Determine which warehouse(s) can handle your product at origin/destination. Locate a Warehouse
  • Contact the warehouse for a price quote.
What you need to know before calling a warehouse to secure a price quote:
  • What are you shipping?
  • When is the anticipated start/end date?
  • How many rail cars do you plan to ship each month/year?
  • What are the dimensions of your product (length, width and height)?
  • What is the per-unit weight of your product?
  • Will on-site storage be required?
  • Will the warehouse need to provide you any value-added services?
  • Will you need to hire a trucking company to provide transportation services between the warehouse and the origin/destination?
Most warehouses offer the following services:
  • Cross docking and handling.
  • On-site storage.
Many rail-served warehouses also provide value-added services, such as:
  • Trucking.
  • Wrapping and repalletizing.
  • Stripping/stuffing containers.
  • Inventory tracking systems (i.e., bar coding technology).
  • System integration through EDI data transfers.