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CSX  At CSX, we believe it starts with the customer. Learn how rail can serve your business needs.http://bit.ly/2jAK9e5

 

 

 
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Contact CSX

To contact CSX for non-emergency issues, use TellCSX.

Report an Emergency: 1-800-232-0144

Report any issue that risks the safety of any person immediately. Be prepared to tell us your name, location and what you observed.

Corporate Headquarters

500 Water Street, 15th Floor
Jacksonville, FL 32202
904-359-3200

CSX Transportation, Inc.

500 Water Street
Jacksonville, FL 32202
904-359-3100

MORE CONTACT INFO

For Warehouses


Does your company’s information need to be added or updated within CSX’s records?
To check, view our published directories.

Please note: Our directories include CSXT-connected facilities that are open to the public and rail-served by CSX or a connecting rail partner.  At this time, a directory of bulk transloaders is not included.

Add or Update Your Warehouse

If you want your facility added or updated within CSX's Warehouse Services directories, please complete the attached form (Excel) and return it to Melissa Hodges. If you have questions, call 904-359-3446.

Return To Rail

If your facility has not received rail in more than 6 months, please let our Service Start-Up & Integration team assess your service needs and facility to make sure we can meet your needs and ensure an error-free “Return to Rail” experience.
 

 

Do you need to speak with someone regarding service-related concerns at your facility? Contact Customer Service at 1-877-ShipCSX (1-877-744-7279), options 5 - 6. (You will need a ShipCSX ID and PIN for telephone access to Customer Service.)