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FAQs


New Customers

My product will be shipped in a container. Who should I contact?

Pricing of containerized shipments is handled by our intermodal services group. Contact them directly: 1-800-288-8620 or intermodal_sales@csx.com.

I need help locating a bulk transloading facility to handle my business. Who should I call?

Contact TRANSFLO Terminal Services at 1-866-TRANSFLO (1-866-872-6735).

How do I get a price for my rail shipment to/from a warehouse that I have identified?

Get a rail shipment quote with the ShipCSX Price Lookup tool. This is a public access tool that does not require a log in. Learn more.

How do I order a rail car for the shipment I am planning?

Order rail cars with the ShipCSX Car Order tool. Learn more.

How do I get access to ShipCSX?

You must be a CSX customer and register for a ShipCSX user ID and password. Learn more.

Warehouses

Can my warehouse facility’s contact information be added to the CSX Directory?

If your facility is open to the public and served by CSX (either directly or via a connecting short line partner), contact us at WarehouseServices@csx.com and tell us you want to add your facility’s information to the directory.

I need to speak with someone about the service that my facility is currently receiving. Who should I call?

Contact Customer Service at 1-877-ShipCSX (1-877-744-7279), options 5 - 6. (You will need a ShipCSX ID and PIN for telephone access to Customer Service. Learn more)

My facility will be receiving a new piece of business in the near future. Who can I contact to help ensure a smooth transition?

CSX’s Service Start-up and Integration team can help. Check their contact map for a team member near you.