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Contact CSX

To contact CSX for non-emergency issues, use TellCSX.

Report an Emergency: 1-800-232-0144

Report any issue that risks the safety of any person immediately. Be prepared to tell us your name, location and what you observed.

Corporate Headquarters

500 Water Street, 15th Floor
Jacksonville, FL 32202
904-359-3200

CSX Transportation, Inc.

500 Water Street
Jacksonville, FL 32202
904-359-3100

MORE CONTACT INFO

Contact Us


The International team is strategically located in various parts of the world to be near our international customers and to provide expertise consulting on rail transportation in the U.S.  Our team will guide you every step of the way, whether you are exporting to or importing from the U.S.  CSX can provide rail rates, a list of brokers, warehouses, stevedores, transloading and 3PL companies that will work together for a smooth and timely transportation of your products. Contact your representative below.

If you have an international shipment that you are looking to track in North America or need guidance with proper documentation, email International Customer Support with the available details and equipment number. The email is monitored Monday through Friday, 8:00 – 17:00 EST. If this is an emergency and it is out of business hours, call our Customer Service Center, available 24/7, at 001 (882) 744-7279; if calling from the U.S. or Canada, dial 1 (877) 744-7279 (press 4 for intermodal containers or 5 for carloads).

 

International Contacts

Name Title/Responsibility Phone Location
Raul Carrasco

Director of International Sales

+1 (904) 366-4670 Jacksonville, Florida
Araceli Cervantes

International Sales & Marketing Coordinator

+52 (55) 3067-1912 Mexico City, CDMX
Lourdes Vaca

International Customer Support Coordinator

+52 (55) 3067-1907 Mexico City, CDMX

 

United States

Name Title/Responsibility Phone Location
Claire Smith

Manages international companies located in the U.S.

+1 (904) 359-3750 Jacksonville, Florida

 

Canada

Name Title/Responsibility Phone Location
Benoit Miserony

Rail car shipments for all commodities

+1 (450) 657-5140 Montreal, Quebec
Valerie Cossette

Intermodal shipments for all commodities

+1 (450) 657-5140 Montreal, Quebec

 

Europe

Name Title/Responsibility Phone Location
Anders Flensborg

International Rep
Europe to/from U.S. for all commodities

+49 (89) 1433-7949 Munich, Germany

 

Latin America

Name Title/Responsibility Phone Location
Rodrigo Garcia Del Rio

Regional Director of Sales, Latin America

+52 (55) 3067-1901 Mexico City, CDMX
Daniel Cabal

Chemicals, Food, Perishables, Consumer, Phosphates & Fertilizers for companies in Latin America

+52 (55) 3067-1903 Mexico City, CDMX
Fernando Llano

Metals, Coal, Machinery, Over-Dimensional & Empty Cars for companies in Latin America

+ 52 (81) 8133-3774 Monterrey, Nuevo Leon
Claudia Yanez

Intermodal, Automotive Parts & Appliances for companies in Latin America

+52 (55) 3067-1906 Mexico City, CDMX
Luis Cerezo

Agriculture, Automotive, Minerals & Forest Products for companies in Latin America

+52 (55) 3067-1905 Mexico City, CDMX
Renato Couto

International Rep
Brazil to/from U.S. for all commodities

+55 (21) 6745-7952 Rio de Janeiro, Brazil
Federico Espeche

International Rep
Argentina, Uruguay, Chile, Peru to/from U.S. for all commodities

+54 (11) 5032-9100 Buenos Aires, Argentina

 

Asia, Africa and Australia

For information, please contact:

Name Title/Responsibility Phone Location
Claire Smith

Account Manager,
International Sales

+1 (904) 359-3750 Jacksonville, Florida
Araceli Cervantes

International Sales & Marketing Coordinator

+52 (55) 3067-1912 Mexico City, CDMX