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Contact Us

The International team is strategically located in various parts of the world to be near our international customers and to provide expertise consulting on rail transportation in the U.S.  Our team will guide you every step of the way, whether you are exporting to or importing from the U.S.  CSX can provide rail rates, a list of brokers, warehouses, stevedores, transloading and 3PL companies that will work together for a smooth and timely transportation of your products. Contact your representative below.

If you have an international shipment that you are looking to track in North America or need guidance with proper documentation, email International Customer Support with the available details and equipment number. The email is monitored Monday through Friday, 8:00 – 17:00 EST. If this is an emergency and it is out of business hours, call our Customer Service Center, available 24/7, at 001 (882) 744-7279; if calling from the U.S. or Canada, dial 1 (877) 744-7279 (press 4 for intermodal containers or 5 for carloads).


International Contacts

Name Title/Responsibility Phone Location
Jason Kerkezi

Director of International Sales

+1 (904) 366-4670 Jacksonville, Florida
Rodrigo Garcia Del Rio

Regional Director of Sales, Latin America

+52 (55) 3067-1901 Mexico City, CDMX
Claudia Yanez

Intermodal, Automotive, Chemicals, Phosphate & Fertilizer for companies in Latin America

+52 (55) 3067-1906 Mexico City, CDMX
Fernando Llano

Agricultural & Food, Coal, Forest Products, Minerals, Metals & Machinery for companies in Latin America

+ 52 (81) 8133-3774 Monterrey, Nuevo Leon