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Contact CSX

To contact CSX for non-emergency issues, use TellCSX.

Report an Emergency: 1-800-232-0144

Report any issue that risks the safety of any person immediately. Be prepared to tell us your name, location and what you observed.

Corporate Headquarters

500 Water Street, 15th Floor
Jacksonville, FL 32202
904-359-3200

CSX Transportation, Inc.

500 Water Street
Jacksonville, FL 32202
904-359-3100

MORE CONTACT INFO

Radio Service and Repair


The CSX Radio Service Center is certified to repair products from most major 2-way radio manufacturers serving the railroad industry.

  • Save up to 30% off major manufacturer, service-center prices.
  • Refurbished radios available for sale.

Rates: $70 per hour plus the cost of materials
(1-hour minimum. Billed in ½-hour increments after first hour.)

Additional Services:

Engraving: $25
Estimates without repair: $45
Programming: $50
EOT calibration only: $125
HTD calibration only: $70

NEW CUSTOMERS

STEP 1. To get started:
Set up an account with the CSX Radio Service Center.
The Radio Service Center will notify you when your account has been established. It takes about 5 business days.

STEP 2. Print out the Radio Repair & Return Form (PDF), fill it out and enclose it with each radio being sent for repair.

 

Already have a radio repair account with us?
Get the Radio Repair & Return Form (PDF).

 

Have questions about your account or radio repair? Email gary_mclellen@csx.com.