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Contact CSX

To contact CSX for non-emergency issues, use TellCSX.

Report an Emergency: 1-800-232-0144

Report any issue that risks the safety of any person immediately. Be prepared to tell us your name, location and what you observed.

Corporate Headquarters

500 Water Street, 15th Floor
Jacksonville, FL 32202
904-359-3200

CSX Transportation, Inc.

500 Water Street
Jacksonville, FL 32202
904-359-3100

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Tank Cars


Safe Loading Recommendations

The AAR has issued Recommended Methods for the Safe Loading and Unloading of Tank Cars (Pamphlet 34) as a guideline. Learn more: AAR Pamphlet 34 (PDF)

FRA Tank Car Regulations

On January 12, 2009, the US DOT announced new requirements for tank car construction and handling for rail cars carrying poison inhalation hazard materials (PIH).

AAR Rule 90

AAR prohibits offering tank cars over 40 years of age in interchange. See details (PDF)

AAR OT-5

Controlling entities must apply for tank car loading authority with the carriers. Guidance Document (PDF)
The application is available through Railinc.