To contact CSX for non-emergency issues, use TellCSX.
Report an Emergency: 1-800-232-0144
Report any issue that risks the safety of any person immediately. Be prepared to tell us your name, location and what you observed.
500 Water Street, 15th Floor
Jacksonville, FL 32202
CSX Transportation, Inc.
500 Water Street
Jacksonville, FL 32202
Manage car location information: set up automated reports and have results emailed directly to you. CSX offers several options:
Monitor Specific Cars or Shipments: Use ShipCSX Rail Car Tracking to trace rail cars, to use quick-trace features, or to save pools of cars for repeated tracing. View results on-screen, download results or have them delivered via email. Quick-trace features allow you to view cars at your industry, in the serving yard or en route to your serving yard.
Set Up Custom Reports: Use ShipCSX Parameter Trace to create customized trace reports. You define the type of traffic or events to be traced and when you want these reports to be run. For repetitive queries, schedule reports to run at predetermined times and have the results automatically emailed to you.
Schedule Email Alerts for Specified Events: Use ShipCSX Event Notification to create reports for events based on traffic characteristics like origin, destination, commodity and equipment, and have the reports automatically delivered when any of the events occur for your defined traffic.
Pipeline & Jeopardy Reports: Use ShipCSX Pipeline Reports & Jeopardy Reports to monitor your inbound or outbound pipeline by location for the current week and up to 4 weeks in the future. Shipments are grouped by lane, ETA date, offline movement, constructive placement and placement at industry. Easily see shipment exceptions such as; bad orders, overloads and or nobills occurring with your pipeline. Drill down into your pipeline results to see shipment details for waybill, transit, equipment specs (UMLER), reference to any notices sent on the shipment, completed events and trip plan schedule information.
View Historical Transit Performance: Use ShipCSX Transit Times to see a comparison of historical shipment transit times against transit standards. Results can be retrieved up to 13 months back and can be imported into charts and fully formatted Excel files.
You must be a registered ShipCSX user to access the secure tool. Register now
Log in to ShipCSX
Mouse over the "Trace" tab and select "Shipment Management Suite"
For intermodal shipments, select “Intermodal Tracking Suite” to trace intermodal equipment or view en route and availability reports.
For help with ShipCSX, call 1-877-ShipCSX (1-877-744-7279), option 2.