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Contact CSX

To contact CSX for non-emergency issues, use TellCSX.

Report an Emergency: 1-800-232-0144

Report any issue that risks the safety of any person immediately. Be prepared to tell us your name, location and what you observed.

Corporate Headquarters

500 Water Street, 15th Floor
Jacksonville, FL 32202
904-359-3200

CSX Transportation, Inc.

500 Water Street
Jacksonville, FL 32202
904-359-3100

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CSX Service Bulletin - Derailment in Wellington, Ohio


CSX has experienced a mainline derailment  in Wellington, Ohio, which is located between Willard and Cleveland. Both mainline tracks are blocked. We expect to have one of the tracks restored to service early Sunday morning.

These tracks are located on our primary route between the Midwest and the Northeast. Customers are advised to expect delays of up to approximately 24 hours until both tracks are restored and the trains being held on either side of the derailment are cleared.

Customers with cars involved in the derailment will be notified by Customer Service. Please contact our Customer Service Center at 1-877-SHIPCSX or via the Inquiry tool at www.csx.com