To contact CSX for non-emergency issues, use TellCSX.
Report an Emergency: 1-800-232-0144
Report any issue that risks the safety of any person immediately. Be prepared to tell us your name, location and what you observed.
500 Water Street, 15th Floor
Jacksonville, FL 32202
CSX Transportation, Inc.
500 Water Street
Jacksonville, FL 32202
The CSX ebusiness team is focused on providing customers the tools and information needed to seamlessly manage their rail shipments.
Below is information on new or upcoming enhancements to the ShipCSX suite of tools.
For help using ShipCSX, call 1-877-ShipCSX, option 2
Use ShipCSX to Plan, Ship, Trace and Pay for your shipments quickly and efficiently. >> Login to ShipCSX.com
ShipCSX now supports text message delivery of the following carload notifications available within the Notifications & Subscriptions tool in ShipCSX:
To add text message delivery to a subscription, simply select the “Text” delivery mode and follow the prompts to validate your cell phone number. Notifications delivered via text will also be viewable in Notifications & Subscriptions, represented by the chat icon in the view column.
*Standard message and data rates may apply.
At RailPlus - plus means more. In an effort to deliver you more and make ShipCSX easier to use, we're excited to announce two updates to the user experience for our RailPlus customers including a new RailPlus homepage and an easier way to navigate to the quoting tool.
This new homepage makes it easier for you and your team to learn about RailPlus updates and access resources / training materials specific to moving door-to-door with CSX Transportation. This update will affect customers that move only door-to-door. If you are a door-to-door and ramp-to-ramp customer, your homepage will remain the same.
In addition, we're moving the module formerly referred to as QuickQuote from the RESOURCES tab to the PLAN tab for easier navigation. Select Quote RailPlus from the dropdown to access quotes and additional resources.
You can now create loss or damage reports directly from your smartphone or tablet using the ShipCSX Mobile App. If you are unloading a railcar or container and notice the contents are damaged or missing, you no longer have to go to your office to input a report. Simply input the information through the ShipCSX Mobile App including any pictures taken with your mobile device.
New HazMat Federal Regulation: Emergency Response Phone Number Must Be Numeric Only (49CFR 172.604).
Please be advised, effective July 5, 2017, CSX Transportation (CSXT), in response to the US DOT Pipeline and Hazardous Materials Safety Administration's (PHMSA) mandated regulatory change with regard to the format of emergency response telephone numbers, will no longer accept the submission of alphanumeric emergency response telephone numbers. Any hazardous material shipment offered in transportation, must be in compliance by the offeror:
“Per Docket No. PHMSA-2013-0225 (HM-218H) final rule, DOT is amending its Hazardous Materials Regulations to prohibit the use of alphanumeric telephone numbers and only permit numeric telephone numbers as emergency response telephone numbers. The amendment became effective July 5, 2016. However, mandatory compliance was extended until July 5, 2017.”
Per the EDI standards, if an emergency contact telephone number is provided then an emergency contact name is required. The offeror is not permitted to pass filler text (i.e. ‘Not Shown’, ‘None Shown’ or ‘Unknown’, ‘spaces’ / ‘null’ value, or the name of any emergency response information telephone number service provider (i.e. Chemtrec, InfoTrac, Canutec, Chemtel, etc.) in the PER*02 field or on ShipCSX Hazardous Material details page. The emergency response information phone number service provider in the PER*02 or in ShipCSX should contain the person (offeror) identified by name or contract number that has the contractual agreement with this emergency response information telephone number service provider for compliance with requirements in 49 CFR part 172.201(d). When identified by contract number the literal ‘CONTRACT:’ or ‘CONT:’ should be shown preceding the contract number. Additionally, the PER*04 should contain the numeric telephone number and may contain these punctuations marks: open and closed parentheses ‘( )’, dashes ‘-‘, periods ‘.’ and plus signs ‘+’ as well as ‘OPT’ or ‘EXT’ where appropriate. Please see below examples for proper formatting.
EDI Rail Billing
All EDI 404/858 rail billing instructions transmitted to CSXT with alpha characters in the emergency response telephone number section (PER*04 field within the hazardous loop - with the exception of EXT or OPT) or if an emergency service provider name is passed in the PER*02 billing will be rejected beginning July 5th. Please refer to the example below for valid format:
Additional Valid EDI Examples:
PER*HM*ACME CHEMICAL*TE*+123 456 7890 123
PER*HM*CONTRACT: 4108*TE*1234567890 EXT 123
PER*HM*CONTRACT: 4108*TE*1234567890 EXT.123
PER*HM*CONTRACT: 4108*TE*1234567890 OPT1
PER*HM*ACME CHEMICAL*TE*(123) 456-7890 OPT. 1
ShipCSX-created waybills will also validate the emergency response information service provider and telephone number provided beginning July 5th, 2017.
To receive bill of lading error notifications from ShipCSX, simply subscribe under the Ship Tab > Shipping Instructions > Options Tab > Bill of Lading with Errors (EDI 404/858).