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Contact CSX

To contact CSX for non-emergency issues, use TellCSX.

Report an Emergency: 1-800-232-0144

Report any issue that risks the safety of any person immediately. Be prepared to tell us your name, location and what you observed.

Corporate Headquarters

500 Water Street, 15th Floor
Jacksonville, FL 32202
904-359-3200

CSX Transportation, Inc.

500 Water Street
Jacksonville, FL 32202
904-359-3100

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Mainline in Northwest Indiana Blocked by Derailment


January 6, 2012 -- 8:00 p.m. -- At approximately 2:45 p.m. EST, CSX experienced a mainline derailment near Portage, Indiana, on the Garrett Subdivision. The derailment has blocked both main lines on the route between Chicago and Garrett, Indiana.

Work crews are mobilizing to make necessary repairs, but customers should expect between 24-36 hours of delay for traffic moving over this route. CSX is evaluating the situation to determine if traffic can be re-routed around the line blockage.

Trains moving between Chicago and Grand Rapids, Michigan, will not be impacted as the derailment is east of Porter, Indiana.

Customers with questions regarding specific shipments should access the Problem Resolution tool via ShipCSX.com or contact the Customer Service Center at 1-877-ShipCSX and select prompt 5, then prompt 6.