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Contact Us


New to Rail?

Do you have questions about whether shipping by rail is right for your business?

  • For information about carload freight, contact merchandise@csx.com 
  • If your business is an intermodal BCO (Beneficial Cargo Owner) contact go_intermodal@csx.com
  • If you are a new door-to-door customer, new Intermodal Marketing Company (IMC) Customer or new private asset customer, please contact RailPlus_Sales@csx.com
Check Service Feasibility

If you are new to shipping with CSX or haven’t shipped by rail from your facility in more than 6 months, contact our Service Start Up group.

Existing Customers: Changing Your Business Operations or Service Requirements?

If you already are a CSX customer but have a change to your business or operating environment – such as expanding rail capacity or changing shipping patterns – contact the SSUI field manager for your area. We'll help evaluate your changing needs and determine what adjustments need to be made to accommodate your changes.

eBusiness Assistance

Need assistance with eBusiness tools? Call 1-877-ShipCSX (1-877-744-7279), option 2.