To contact CSX for non-emergency issues, use TellCSX.
Report an Emergency: 1-800-232-0144
Report any issue that risks the safety of any person immediately. Be prepared to tell us your name, location and what you observed.
500 Water Street, 15th Floor
Jacksonville, FL 32202
CSX Transportation, Inc.
500 Water Street
Jacksonville, FL 32202
Can I access my account online?
Yes, use the ShipCSX Account Invoice tool. You must be a registered ShipCSX user. Learn about ShipCSX.
What if I don't see all of my invoices?
You may have other payor locations that need to be added to your account. Contact the eBusiness team at 1-877-ShipCSX (1-877-744-7279), option 2.
How do I get set up for email invoices?
You need be a registered ShipCSX user, and be set up to access the Account Invoices tool. Log into ShipCSX, hover over the Pay tab and select Account Invoices. Select 'Receive New Bills via E-mail' and click GO. Then select the payor locations where you wish to receive email invoices. For help, contact the eBusiness team at 1-877-ShipCSX (1-877-744-7279), option 2.
Can I add other people to the email invoice delivery option?
Yes. Once you've selected payor locations, you can add additional email addresses separated by a semicolon.
How do I get set up for EDI invoices?
Invoices can be delivered directly to a customer's system or 3rd-party vendor via EDI (electronic data interchange). Contact Ken McBride at 904-279-4464.
Can I suppress my paper invoices?
Yes. Contact the eBusiness team at 1-877-ShipCSX (1-877-744-7279), option 2.
How do I dispute my invoices electronically?
You need a ShipCSX ID and access to the Account Invoices tool to use this feature. Log into ShipCSX, hover over the "Pay" tab and select "Account Invoices." Select the appropriate billing/aging category; in the "Selected" column, choose the invoice you wish to dispute. Select "Dispute" under "Actions" and provide dispute reason and comments, then select GO.
How will I know when my disputes have been handled?
We make every effort to handle disputes as quickly as possible. We often must work with other internal departments to review and resolve issues. Your Customer Accounting Associate will contact you by phone and/or email as quickly as possible to discuss outstanding disputes. Also, you can call or email your Customer Accounting Associate to inquire on status of handling.
How do I know who my Customer Accounting Associate contact is?
Look on the right-hand side of your invoice, under the title: "Direct Questions To.” Your Customer Accounting Associate is listed there.
Can I pay invoices electronically?
CSX offers a variety of electronic methods for receiving and paying your invoices. See Payment Methods.
Where should my freight payments be mailed?
Look on the left-hand side of your invoice, under the heading "Mail Payments To.” The payment address is located there.
I still have questions about the ShipCSX Account Invoices tool. Who can I contact?
Contact the eBusiness team at 1-877-ShipCSX (1-877-744-7279), option 2.