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Contact CSX

To contact CSX for non-emergency issues, use TellCSX.

Report an Emergency: 1-800-232-0144

Report any issue that risks the safety of any person immediately. Be prepared to tell us your name, location and what you observed.

Corporate Headquarters

500 Water Street, 15th Floor
Jacksonville, FL 32202
904-359-3200

CSX Transportation, Inc.

500 Water Street
Jacksonville, FL 32202
904-359-3100

MORE CONTACT INFO

Resources


Equipment

CSX has an extensive freight car fleet to fit your shipping requirements. For all paper products and pulp, we offer high-quality boxcars ranging from 50’ to 63’ that offer regular- to high-capacity capabilities, differing door arrangements and lading protection configurations. We also have specialized flatcars and hoppers for the movement of logs, poles, ties, pellets and woodchips. CSX contributes to the North America Boxcar Pool (NABP) program, where sponsoring rail carriers work together to provide you with a fleet of nearly 10,000 boxcars.

These are the rail cars used to transport paper, pulp and fiber products. Get details about rail cars.

  • 50' Standard Boxcar
  • 60' Standard Boxcar
  • 50' Hi-Roof Boxcar
  • 60' Hi-Roof Boxcar
  • 62' Bulkhead Flatcar
  • 73' Centerbeam Flatcar
  • Long Log Flatcar
  • Pulpwood Flatcar
  • Bottom Dump Woodchip Hopper
  • Rotary Dump Woodchip Hopper
  • Large Covered Hoppers
eBusiness Tools

The fastest and easiest way to order cars, submit shipping instructions, request switching service, track and trace, report a problem and receive and pay freight bills is with our secure eBusiness tools. Learn more

Short Line and Regional Railroads

CSX connects to more than 240 short line and regional railroads. Use our Short Line Directory to find railroads located on the CSX system.

Supplemental Pricing

Get information about accessorial and supplemental pricing in the CSXT 8100 Publication.

Useful Links

Learn more about what's happening in the paper, pulp and fiber industries.

Forest and Paper Products
American Forest and Paper Association
Editor and Publisher
Fibre Box Association
Graveure Association of America
Paper Age Online
Pulp and Paper Products Council
RISI 
Random Lengths
Recycling Today
Recycling and Composting Online
Scrap
TAPPI

Look up terms in our Railroad Dictionary.