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Contact CSX

To contact CSX for non-emergency issues, use TellCSX.

Report an Emergency: 1-800-232-0144

Report any issue that risks the safety of any person immediately. Be prepared to tell us your name, location and what you observed.

Corporate Headquarters

500 Water Street, 15th Floor
Jacksonville, FL 32202
904-359-3200

CSX Transportation, Inc.

500 Water Street
Jacksonville, FL 32202
904-359-3100

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Solutions


CSX provides various solutions to meet your crude oil shipping needs.

Refinery Direct

Our refinery direct solution provides a low per-barrel transportation cost by minimizing product-handling and terminal costs. We can offer initial concepts on plant track design and service plans. A refinery direct solution could be up and running in as little as 4 months.

Terminal

Interested in building a crude oil terminal or using a terminal? CSX has experience building and serving crude oil terminals throughout our network. Depending on the locations, terminals can be up and running in as little as 3 months.

Rail to Pipe, Pipe to Rail

CSX currently provides a rail to pipe solution and is looking for partners for a pipe to rail solution. In Walnut Hill, Fla., we are shipping unit trains of crude oil to an existing pipeline system.

Facility infrastructure and capabilities include:

  • Ability to accept and unload 116 rail cars (about 83,000 bbls of crude) in ~16hours
  • 100,000 bbl tank
  • Access to Liberty Station and into Capline

Learn more about our transport options.

Transloading

A transloading terminal offers a wide array of services to facilitate the transloading of crude oil, including:

  • Design and construction of track
  • Obtain and hold all necessary permits
  • Installation of manifold and pipeline system
  • Day to day unloading operation
    • 24/7 unloading operation
    • Prepare train for empty release